OUR PACKAGES

WEBSITE CAREPLAN

An up to date website is crucial in maintaining online presence and converting visitors to make sales. If you’re looking to take website updates and maintenance off your to-do list,  or simply to show your website a little TLC, so you can focus on your business and do what you do best our monthly website maintenance packages are for you. We keep your website current, secure and running smoothly. We can also provide website hosting or guidance on the best hosting providers for your website.

We offer top quality hands-on support with a full support desk to take care of all your website needs. Our monthly website support plans, called “Care Plans” offer you peace of mind that every month we will be on hand, rain or shine, to update your website, monitor it’s uptime and security, tweak its performance issues, and respond to requests from you and your team to edit, improve or fix unforseen and timely issues.

OUR PACKAGES

BASE CAREPLAN

(SELF-HOSTED)**

Keep your website updated and running smoothly with our monthly careplan.

INTRODUCTORY PRICING

$45/month

$450 per year (save $90)

BASE CAREPLAN

(HOSTED)

Keep your website updated and running smoothly with our monthly careplan and website hosting.

INTRODUCTORY PRICING

$60/month

or $600 per year (save $120)

PREMIUM CAREPLAN

(HOSTED)

Keep your website updated and running smoothly with additional monthly content updates and hosting.

INTRODUCTORY PRICING

$120/month

or $1,200 per year (save $240)

*also available without hosting for $105 per month or $1050 annually.

The Premium plan is required for E-Commerce, Membership and advanced functionality sites.

*Response time is during our regular working hours. Websites not built by Whistler Creative or older than 2 years must have a technical assessment completed prior to sign up for a maintenance plan. Plans include monthly website maintenance, monitoring and updates, if any fixes, edits or troubleshooting are required due to these updates – this is not include in the plan (unless you have allocated support hours available), otherwise it will be charged at our hourly rate. Website support hours can be used for items such as website support & questions, content updates, troubleshooting and fixes. Monthly and annual payment plans are available. Additional blocks of hours are available at a reduced rate. 

**Website must be hosted with one of our preferred partners, depending on the hosting company and plan you choose, features such as ssl certificates, and CND may be included.

NEED MORE SUPPORT HOURS?

If you need more support hours, we offer blocks of time that can be purchased at a reduced rate. These hour blocks are active for 3 months and can be used for services such as website content updates, additions, troubleshooting, fixes and general website support. Contact us for details.

HAVE A QUESTION?

Security of your website is the top reason for keeping your website up to date, out-dated frameworks, plugins and themes can become vulnerable. Other reasons include speed, new features, bug fixes and compatibility. 

Web hosting providers may or may not update your WordPress software for you (please check their policy), but all web hosts will not update your plugins or themes.

WordPress plugins are created by multiple authors, and are consistently updated to newer versions to comply with the latest version of WordPress, or to address security issues and bugs. It is not guaranteed that the mandated updates to WordPress will not break the website, nor that plugins will continue to function if not updated.

For this reason, having a trained web specialist on hand to monitor the website is necessary to update plugins, rollback plugins, replace plugins or even adjust the theme to continue optimal performance.

In our quarterly review, we do a checkup of the site and server to make sure everything looks correct and that the website and server is functioning optimally.

Payment is due 30 days prior to the annual renewal date. Delay in payment could cause downtime for your website.

Yes, when you sign up to a Careplan we migrate your website over to our hosting server.

Our hosting is provided by Flywheel, an optimized WordPress Hosting Company.

We provide a support ticket desk for quick turnaround and tracking of all support requests. You can submit all requests to support@whistlercreative.ca and we will reply within normal business hours.

Your monthly support time can include items such as; questions, fix issues, content edits or general improvements.

Additional requests or items out of this scope can be quoted separately or additional time blocks can be purchased

No, any unused time does not roll over. Plans run from the first of the month to the end of the month.

We aim to respond to all support tickets within 2 business days for the base plan and within 1 business day for the premium plan. However, the actual request or fix may take longer to resolve. 

Care plans are typically only available for websites that we have built within the last year. 

If you have an older website or a website not built by Whistler Creative, please contact us and we can review on a case by case basis.  

If your website includes e-commerce, membership or any other complex functionality, the premium plan is required. Please contact us and we can review on a case by case basis.  

No, we do not host email accounts as part of these plans. For email hosting we recommend using GSuite. Contact your IT provider if you need assistance with setup or migrations of email.

Sometimes framework, theme or plugin updates can cause issues or break things. If this happens we have daily backups so these updates can be rolled back. Troubleshooting, fixes and changes to sites are not included in the careplans as part of the monthly updates, but these fixes can be completed as part of your monthly hours. If you have run out of ours on your plan, we have blocks of time that can be purchased or you will be billed at our hourly rate. 

Yes, please contact us to request an upgrade.

Our Care Plans are charged annually. No refunds are available if cancellations are requested part way through the plan. At the end of your annual plan if you do not wish to renew, please notify us 30 day prior to the renewal date. 

Websites must be migrated away from our hosting platform at least 5 business days prior to the renewal date. We are not responsible for migrating websites away.

Click here for our Careplan terms. 

Don’t see the answer to your question here? Check out our what to expect page for information on working with us, or contact us.

SIGN UP TODAY

Complete the form below with your website details and we will get back to you with your eligibility for a Care Plan.

  • This website maintenance plan is only for WordPress websites.
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