OUR PACKAGES

WEBSITE CAREPLAN

An up to date website is crucial in maintaining online presence and converting visitors to make sales. If you’re looking to take website updates and maintenance off your to-do list,  or simply to show your website a little TLC, so you can focus on your business and do what you do best our monthly website maintenance packages are for you. We keep your website current, secure and running smoothly. We can also provide website hosting or guidance on the best hosting providers for your website.

We offer top quality hands-on support with a full support desk to take care of all your website needs. Our monthly maintenance website support plans, called “Care Plans” offer you peace of mind that every month we will be on hand, rain or shine, to update your website, monitor it’s uptime and security, tweak its performance issues, and respond to requests from you and your team to edit, improve or fix unforseen and timely issues.

THE KEY TO A SUCCESSFUL WEBSITE

The key to a successful website is keeping up with the website maintenance on a regular basis. By doing so you will save money, ensure that your website is performing at its full potential, your content is kept fresh, you will convert customers to sales and more!

Read more about why website maintenance is the key to a successful website.

"Before working with Whistler Creative, we struggled to keep up with the ongoing changes to our website and didn't have the in-house technical expertise required to do any extensive changes to our site. When we discovered Whistler Creative, I couldn't believe how effectively and efficiently we could update our site with a simple Website Maintenance Careplan. We've been a client of Whistler Creative for a long time now, and I couldn't be happier at the cost, level of service, professionalism and responsiveness of the team. They have been extremely helpful and flexible in helping with regular updates as well as more complex requests. Whistler Creative provides a simple solution to what can be a complicated problem for many business owners. I would highly recommend them."
Theodora Jean
Founder | Coldwater Communications

OUR PACKAGES

BASE CAREPLAN

without hosting**

Keep your website updated and running smoothly with our monthly careplan.

$85/month

$850 per year
(2 months free)

BASE CAREPLAN

with hosting

Keep your website updated and running smoothly with our monthly careplan and website hosting.

$115/month

or $1,150 per year
(2 months free)

PREMIUM CAREPLAN

with hosting

Keep your website updated and running smoothly with additional monthly content updates and hosting.

$160/month

or $1,600 per year
(2 months free)

Also available without hosting for $135 per month or $1,350 annually.**

The Premium plan is required for E-Commerce, Membership and advanced functionality sites.
All plans (both monthly and annual payment options) require an annual commitment.

*We aim to get back to you within the time states, during our regular working hours, but these times may vary. Websites not built by Whistler Creative or older than 2 years must have a technical assessment completed prior to sign up for a maintenance plan. Plans include monthly website maintenance, monitoring and updates, if any fixes, edits or troubleshooting are required due to these updates – this is not included in the plan (unless you have allocated support hours available), otherwise it will be charged at our hourly rate. Website support hours can be used for items such as website support & questions, content updates, troubleshooting and fixes. Monthly and annual payment plans are available. Additional blocks of hours are available at a reduced rate. Website optimization is completed at time of migration to our Careplan, if additional optimization is required over time this will be completed within your monthly support time or billed as a separate project if required. 

**Website must be hosted with one of our preferred partners, depending on the hosting company and plan you choose, features such as ssl certificates, and CND may be included.

"Whistler Community Services Society has been working with the Whistler Creative team for a number of years on our website and design projects. We have always found Ruth and her team responsive and easy to work with. We are grateful to have Whistler Creative as part of our team here at WCSS, and would recommend their services to anyone."
Jackie Dickinson
Executive Director | WCSS

NEED MORE SUPPORT HOURS?

If you need more support hours, we offer blocks of time that can be purchased at a reduced rate. These hour blocks are active for 3 months and can be used for services such as website content updates, additions, troubleshooting, fixes and general website support. Contact us for details.

HAVE A QUESTION?

Security of your website is the top reason for keeping your website up to date, out-dated frameworks, plugins and themes can become vulnerable. Other reasons include speed, new features, bug fixes and compatibility. 

Web hosting providers may or may not update your WordPress software for you (please check their policy), but all web hosts will not update your plugins or themes.

WordPress plugins are created by multiple authors, and are consistently updated to newer versions to comply with the latest version of WordPress, or to address security issues and bugs. It is not guaranteed that the mandated updates to WordPress will not break the website, nor that plugins will continue to function if not updated.

For this reason, having a trained web specialist on hand to monitor the website is necessary to update plugins, rollback plugins, replace plugins or even adjust the theme to continue optimal performance.

In our quarterly review, we do a checkup of the site and server to make sure everything looks correct and that the website and server is functioning optimally.

Payment is due 30 days prior to the annual renewal date. Delay in payment could cause downtime for your website.

Yes, when you sign up to a Careplan we migrate your website over to our hosting server.

Our hosting is provided by Flywheel, an optimized WordPress Hosting Company.

We provide a support ticket desk for quick turnaround and tracking of all support requests. You can submit all requests to support@whistlercreative.ca and we will reply within normal business hours.

Your monthly support time can include items such as; questions, fix issues, content edits or general improvements.

Additional requests or items out of this scope can be quoted separately or additional time blocks can be purchased

No, any unused time does not roll over. Plans run from the first of the month to the end of the month.

We aim to respond to all support tickets within 2 business days for the base plan and within 1 business day for the premium plan. However, the actual request or fix may take longer to resolve. 

Care plans are typically only available for websites that we have built within the last year. 

If you have an older website or a website not built by Whistler Creative, please contact us and we can review on a case by case basis.  

If your website includes e-commerce, membership or any other complex functionality, the premium plan is required. Please contact us and we can review on a case by case basis.  

No, we do not host email accounts as part of these plans. For email hosting we recommend using GSuite. Contact your IT provider if you need assistance with setup or migrations of email.

When we build websites and make any content changes to the website, we do take SEO practices in mind, such as Alt tags, setting up SEO plugins, image optimization and page speed, however we are not a SEO company so do not offer any additional SEO services or monitoring.

Sometimes framework, theme or plugin updates can cause issues or break things. If this happens we have daily backups so these updates can be rolled back. Troubleshooting, fixes and changes to sites are not included in the careplans as part of the monthly updates, but these fixes can be completed as part of your monthly hours. If you have run out of ours on your plan, we have blocks of time that can be purchased or you will be billed at our hourly rate. 

Yes, please contact us to request an upgrade.

Our Care Plans are charged annually. No refunds are available if cancellations are requested part way through the plan. At the end of your annual plan if you do not wish to renew, please notify us 30 day prior to the renewal date. 

Websites must be migrated away from our hosting platform at least 5 business days prior to the renewal date. We are not responsible for migrating websites away.

Click here for our Careplan terms. 

Don’t see the answer to your question here? Check out our what to expect page for information on working with us, or contact us.

SIGN UP TODAY

Complete the form below with your website details and we will get back to you with your eligibility for our Website Maintenance Care Plan.

  • This website maintenance plan is only for WordPress websites.

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