We make working with Whistler Creative fun, easy and stress free. Outlined below are all the basics about working with us and what you can expect. If you have any questions, please don’t hesitate to ask.


Every project process varies, but here is an overview of how it flows with most clients.
We promise to make the process an easy (and fun!) experience.

Discovery Questionnaire


We start by learning everything we can about your business & vision.

Design Process


Next comes the fun part! We work on the design of your project and feedback stages.

Deliver the final products


Once approved, we package everything up and hand it over to you.


During your project we will primarily use email, the Client Portal and proofing software to communicate, track the project progress and any to-do items. This helps keep everything organized and in one place. I do my best to reply to all communication regarding active projects the same day (during working hours).

If you need to chat via phone or an in-person meeting, you can schedule an appointment. Scheduling calls keeps my work from being interrupted and allows me focus on your project!

Our typical work hours are Monday-Friday from 9am to 4pm PST. (Although hours may vary from time to time). With intermittent availability around all major Canadian holidays including Christmas and New Year.

Pen and paper
Coffee cup on table


A non-refundable 25% deposit is required prior to beginning your project, to secure a spot on my schedule.

Once the final design has been approved by you, I’ll send you the invoice for the remaining balance. Please keep in mind that the final balance must be paid in full before the final files are provided and/or website launch.

Accepted methods of payment are e-transfer, credit card or cheque. (Cheques will need to be cleared before project start/completion). 

We can also offer custom payment plans, chat to us for more information.


We know that every project and business is unique, so to get started tell us about your project and vision, we will then provide you with a custom proposal for your project. If everything looks good, a 25% non-refundable deposit is required on acceptance of the estimate to secure a spot on my schedule and get the project started.
For more details on how Whistler Creative can support your business, read more about our services and packages.
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Every project is unique, therefore we offer a wide range of design services and customize our packages to meet your individual needs. Fill out our quote request form with your details and we will get back to you.
Yes, please contact us with details and and we will see if we can fit the project into our schedule. If you need a quick turnaround, then our new Day Rate Service may be perfect for you.

A start date and timeline will be provided once the proposal is accepted and deposit is paid. If these timelines are broken without prior agreement, fees may be charged for the delay and this may impact your launch date.

Each project is scheduled in the order that they are received. You will be given a rough project timeline and start date at the beginning of the process. Project timelines vary depending on the project deliverables, scope, communication timeliness, and our schedule.

Our typical business and meeting hours are between 9am – 4pm PST, Monday to Friday. With intermittent availability around all major Canadian holidays. To view our upcoming out of office dates, visit
We schedule all calls to avoid being interrupted; this allows us to focus on the projects and keep to timelines. The best way to contact us is via email or through the project management system, I aim to respond to emails regarding current projects the same business day. Click here if you would like to schedule a call.

We have great relationships with many local printing suppliers to get you the best value for your project. Contact us for a quote. 

Whistler Creative doesn’t provide website copy services, but we work with an awesome network of professionals and can provide recommendations on request. We also have a bunch of resources available in the Toolkit if you want to try it yourself.
The cost of the project is based on a number of factors: complexity, scope and timeline. Therefore a custom quote will be provided after our initial consultation. Contact us to get started.

Our projects book out a couple of months in advance, therefore we ask for a 25% non-refundable deposit to secure a spot on our schedule. The remainder will be broken up into 2-3 payments throughout our project at set milestones. Full payment will be required before the final files will be provided. Please note that delays in payment may cause delays in your project.

We accept Canadian e-Transfers, Direct Deposit, Cheques or Credit Card. We also offer payment plans if needed. All our invoices and online payments are processed through Quickbooks Online.

All prices are listed in Canadian Dollars.

Yes, please contact us for more details.

The Project Questionnaire must be completed in full at least 48 hours prior to project kick-off call. Otherwise the kick-off call will be rescheduled and this may impact your launch date.

Yes, we work remotely from our office in Whistler British Columbia for clients all around the world. Technology these days makes it easy to work together, no matter where you are located. We pride ourselves on providing kick-off calls prior to starting the project, so we can get to know each out without meeting in person.
In order to meet your launch date and timeline, all copy and images must be provided upfront before your start date.

Don’t see the answer to your question here? Please contact us.

Whistler Creative Logo Design

Contact us for a free consultation and estimate for your upcoming design project.