WORKING WITH US
WHAT TO EXPECT
We make working with Whistler Creative fun, easy and stress free. Outlined below are all the basics about working with us and what you can expect. If you have any questions, please don’t hesitate to ask.
OUR PROCESS
Every project process varies, but here is an overview of how it flows with most clients.
We promise to make the process an easy (and fun!) experience.
DISCOVER
We start by learning everything we can about your business & vision.
DESIGN
Next comes the fun part! We work on the design of your project and feedback stages.
DELIVER
Once approved, we package everything up and hand it over to you.
COMMUNICATION
During your project we will primarily use email, the Client Portal and proofing software to communicate, track the project progress and any to-do items. This helps keep everything organized and in one place. I do my best to reply to all communication regarding active projects the same day (during working hours).
If you need to chat via phone or an in-person meeting, you can schedule an appointment. Scheduling calls keeps my work from being interrupted and allows me focus on your project!
Our typical work hours are Monday-Friday from 9am to 4pm PST. (Although hours may vary from time to time). With intermittent availability around all major Canadian holidays including Christmas and New Year.
PAYMENT SCHEDULE
A non-refundable 25% deposit is required prior to beginning your project, to secure a spot on my schedule.
Once the final design has been approved by you, I’ll send you the invoice for the remaining balance. Please keep in mind that the final balance must be paid in full before the final files are provided and/or website launch.
Accepted methods of payment are e-transfer, credit card or cheque. (Cheques will need to be cleared before project start/completion).
We can also offer custom payment plans, chat to us for more information.
NEXT STEPS
HAVE A QUESTION?
A start date and timeline will be provided once the proposal is accepted and deposit is paid. If these timelines are broken without prior agreement, fees may be charged for the delay and this may impact your launch date.
Each project is scheduled in the order that they are received. You will be given a rough project timeline and start date at the beginning of the process. Project timelines vary depending on the project deliverables, scope, communication timeliness, and our schedule.
We have great relationships with many local printing suppliers to get you the best value for your project. Contact us for a quote.
Our projects book out a couple of months in advance, therefore we ask for a 25% non-refundable deposit to secure a spot on our schedule. The remainder will be broken up into 2-3 payments throughout our project at set milestones. Full payment will be required before the final files will be provided. Please note that delays in payment may cause delays in your project.
All prices are listed in Canadian Dollars.
The Project Questionnaire must be completed in full at least 48 hours prior to project kick-off call. Otherwise the kick-off call will be rescheduled and this may impact your launch date.
Don’t see the answer to your question here? Please contact us.